WEBSITE TERMS & CONDITIONS
MEANDERWILD PTY LDT
Effective Date: September 5, 2022
Welcome to https://meanderwild.com.au/ (Site).
This Site is owned and operated by MeanderWild Pty Ltd 89 650 607 113 trading as MeanderWild Pty Ltd (referred to in these terms as “MeanderWild Pty Ltd ”,“we”, “us”, and “our”). Please take the time to read the terms of use that are applicable to your use and enjoyment of this Site and the content made available to you via this Site and our social media channels, as well as your purchase of any products from our online store (“Terms”). These Terms, together with our Privacy Policy, apply to all Site visitors, subscribers, customers, and other users of our Site (“user”, “you” and “your”).
CONSENT TO SITE TERMS
By accessing and using this Site, our social media channels and any other
materials made available to you or provided to you on this Site, whether made available for purchase or not, you are taken to accept our Terms.
NO MINORS
By using our Site, accessing or purchasing any products, you warrant that you:
- are over 18 years of age and have the legal capacity to
enter into a legally binding contract;
- have read and accepted these Terms; and
- will comply with these Terms.
CHANGES TO THESE TERMS
We reserve the right to change or modify these Terms at any time consistent applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on this Site. It is your responsibility to review these Terms prior to use and periodically
throughout your use of our Site . If at any time you choose not to accept these
Terms, you should not use this Site.
By remaining on this Site and your continued use of this Site is deemed
acceptance of any modifications or amendment of these Terms. You may also accept these terms where you click “Agree” or “Accept” or “Buy” or “Book” where such an option is made available to you during your use of our Site. If you’re uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before completing any purchase.
INTELLECTUAL PROPERTY
Our Site and products contain intellectual property owned by us, and/or by third parties that license the content to us (“Third Party Licensed
Intellectual Property”), including, without limitation, trademarks, copyrights,
proprietary information, designs, patents and other intellectual property rights, as well as their business name, logo, images, all designs, text, videos, audio files, graphics, other files, and software (“Content”). Your useof and access to our Site, products and content does not grant or transfer any rights, title or interest to you in relation to this Site, the products or the content.
You may not modify, publish, transmit, participate in the transfer or sale of,
create derivative works from, distribute, display, reproduce or perform, or in
any way exploit in any format whatsoever our Site, the products and/or the Content, our Intellectual Property and Third Party Licensed Intellectual
Property in whole or in part without our prior written consent. We reserve the
right to immediately remove your access to our Site, products and/or Content,
without refund, if you are found to be violating these Terms.
LINKS TO OTHER WEBSITES
Our Site and social media channels may have links to other sites operated by
third parties. Unless we expressly tell you otherwise, we do not in any way,
endorse, control or approve of and nor are we responsible for the content on
those websites. It’s up to you to decide if those websites and their content
are suitable for you.
PRIVACY
These Terms also include our Privacy Policy which sets out how we use your
personal information, which can be accessed here. By using this
Site, you consent to the processing described in the Privacy Policy and warrant that all data provided by you is accurate.
CREATING AN ACCOUNT
To place orders and access some features of our Site, you may have to register an account. This means you’ll have to give us accurate information including your name, your business name, address, a valid email address and telephone number and you must be at least 18 years old. You warrant that any information you provide during the account set up process is accurate and correct at the time you provide the information and that you’ll update information should there be any changes to the information provided. You’ll be solely responsible for the activity that occurs on your account (including orders placed on your account) so keep your account password secure.
We reserve the right to suspend or cancel your account at any time, at our sole discretion, if you breach any provision of the Terms or applicable law or where your conduct impacts our reputation.
PRICES AND PAYMENT
All prices are in Australian Dollars (AUD) and are inclusive of any Australian
Goods Tax (GST) (as applicable). The prices indicated on our Site may change at any time without advance notice to you. The amount charged to you will be the price in force at the time your order is validated.
We reserve the right at any time to modify or discontinue any product without notice at any time. We shall not be liable to you, or to a third party for any modification, price change, suspension or discontinuance of any product.
We reserve the right to cancel an order and provide a full refund in the event
that a product has been discontinued or we do not have the stock available.
We may from time to time provide discounted products. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where you add more than one discount code. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.
We offer visitors who want to purchase from our Site the option to pay for the
products by credit card or such other method of payment as notified by us from time to time. You acknowledge and agree to make timely and full payments to us for the products purchased. Where you use a credit card, you warrant that you have the necessary rights and authority to use that credit card. You authorise us to automatically charge the credit card on file for any and all payment balances owed and agree to keep all billing information current at all times. Where you fail to make payment or payment is declined for any reason, we may revoke your access to the products.
We reserve the right to cancel any order where we suspect that there is fraud or other types of illegal or
unauthorised activity.
CHANGE OF MIND RETURNS
We accept change of mind returns on eligible products, provided the following conditions are met:
- Returns must be initiated within 30 days of purchase.
- Items must be unused, unwashed and in their original condition.
- Products must be returned in their original packaging, which must be undamaged and suitable for resale.
- For hygiene reasons, bedding that has been opened, used or washed is not eligible for change of mind returns.
Items that do not meet these conditions may be refused.
SALE ITEMS
Products purchased during promotional periods or on sale are not eligible for change of mind returns or exchanges.
HOW TO START A RETURN
To initiate a return, please email notifications@meanderwild.com.au before sending your item back. Please include:
- Your full name.
- Your order number.
- The item(s) you wish to return.
- The reason for your return.
Our team will respond with the return instructions and
return address.
RETURNING YOUR ORDER
Customers are responsible for the cost of return postage for change of mind
returns. We recommend returning your parcel using a tracked postal service, as
MeanderWild cannot accept responsibility for items lost or damaged during transit. Please ensure all returned items are securely packaged to prevent
damage during shipping.
REFUNDS
Once your return has been received and inspected, we will notify you of the
outcome. Approved refunds will be processed to the original payment method within 5 business days of receiving and approving your return. Original shipping charges are non-refundable for change of mind returns.
INCORRECT, FAULTY OR DAMAGED ITEMS
If you believe you have received an incorrect, faulty or damaged item, please contact notifications@meanderwild.com.au as soon as the issue is identified.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging where applicable.
Claims will be assessed individually. Where a manufacturing fault or fulfilment error is confirmed, MeanderWild will replace the product or
provide another appropriate remedy.
PRODUCT WARRANTY
MeanderWild products are covered by a 12-month warranty against manufacturing defects from the date of purchase.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a
major failure.
If you believe your product has a manufacturing fault, please contact
notifications@meanderwild.com.au as soon as the issue is identified. Please
include:
- Your order number.
- A description of the issue.
- Clear photographs of the product.
Each warranty claim is assessed individually. Where a manufacturing fault is confirmed, MeanderWild will replace the product at no cost to you.
Our warranty does not cover:
- Normal wear and tear.
- Damage caused by misuse, accidents or improper care.
- Damage caused by washing or drying contrary to the care instructions.
- Damage caused by incorrect sizing or attempting to fit a product to a mattress outside the recommended dimensions.
- Damage caused by pets, sharp objects or excessive force.
- Natural fading or changes to the fabric resulting from
normal use.
CHOOSING THE CORRECT SIZE
Caravan mattress sizes can vary significantly between manufacturers, models and years. We strongly recommend checking your mattress dimensions against our Size Guide before placing your order.
If you're unsure which size is right for your caravan, please contact us at
notifications@meanderwild.com.au before ordering. Our team is always happy to help you choose the best fit for your caravan.
Returns due to an incorrect size selection are considered change of mind
returns.
SHIPPING POLICY
We ship domestically within Australia. Your order will be dispatched and posted within 1–2 business days. Standard shipping parcels are sent at a cost of $15 for purchases under $100, $18 for purchases between $100–$200, and are free for purchases over $200. Standard shipping takes 3–7 days.
We also offer flat-rate shipping to New Zealand for $28.
Express and international shipping (outside of NZ) can be arranged — please contact us at hello@meanderwild.com.au for a quote.
If you request a parcel be left unattended, you acknowledge that you do so at your own risk. Once a parcel has been delivered to your nominated address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address. If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as packages can be returned to sender if you do not make these details clear.
We can redeliver parcels where the address is incomplete, or has been
incorrectly provided, however this will incur a delivery charge determined at
the time. Please note that the delivery times specified are approximate,
we cannot guarantee these delivery times.
ELECTRONIC COMMUNICATIONS AND ELECTRONIC SIGNATURES
You acknowledge and agree that you will be bound by any affirmation, acceptance or agreement that is transmitted through this Site,
including but not limited to any consent you provide to receive communications
from us solely by means of electronic transmission.
You further acknowledge and agree that when you click on or tick “I agree”, “I
consent”, or other similarly worded click or tick options by electronic means
using an electronic device, your agreement and/or consent will be legally
binding and enforceable and will be deemed to be as effective as if you had
written your signature by hand.
INFORMATION AND ADVICE
Our Site may contain content, including digital products, blog articles, and
other information. If this is the case, all of this content is of a general
informational nature only and is not intended to constitute or replace
professional advice for individual or specific situations. We do not purport to
be any type of licensed professional and cannot be held liable for any reliance
on the information we provide, either on our Site or through our products.
We do not accept responsibility for determining whether our products are
appropriate for you, We reserve the right to deny service and refund the cost
of that product for any reason, including where we believe that the product
would be dangerous or not appropriate for you, or we believe that further
professional advice should be sought.
The sale of products on our Site or reference to any other products does not
constitute or imply our endorsement, sponsorship or recommendation in any way.
PRODUCTS
We do our best to ensure that the colours of any products are accurately
displayed. Please note that the colours of products on our Site may seem
different to the actual colours depending on the device you use.
You agree to only use the products for their intended purpose and in accordance with any guidelines or directions (Guidelines) as set out on the packaging. Any use of the products by you outside of these Guidelines is at your own risk and you assume full responsibility for any loss or damage arising from such use.
SUBMITTING CONTENT TO SITE AND SOCIAL MEDIA
We always appreciate interaction on our social media channels and feedback
about our Site, products , as it helps us to improve our Site and our products
. Through the use of this Site, you may be invited to submit a review, you can
also comment on our blog or other parts of our Site or interact with us via our
social media channels. We love to hear from you!
Where you do decide to submit such feedback, comments or content, you represent and warrant that:
- you are the sole author and owner of the intellectual property and any other rights in that content (or have the right to use that content with appropriate consents and permissions);
- give us permission to post or otherwise use that feedback
on our social media or other channels;
- you waive any and all existing and future moral rights (as defined in the Copyright Act 1968 (Cth)) in the content you provide us with;
- the content does not violate these Terms; and
- you are at least 18 years old.
We reserve the right to remove a review or comment if such
review or comment contains:
- libelous or otherwise unlawful, abusive or obscene material;
- attacks our employees or another contributor;
- contains material that discloses your personal information; or
- is unrelated to the post or content to which you have reviewed or commented on.
Our Site and social media channels may feature user reviews of the products as well as blogs by guest bloggers, these reviews and content of the guest blogs in no way represent our views or opinions or those of our owners, shareholders, employees or any others, but are the sole product of their creator. We disclaim all liability with respect to any content submitted by any user or guest blogger.
COMPETITIONS
We may from time to time run competitions through this Site and/or through our social media channels. Your participation in those competitions is subject to these Terms and any terms and conditions that are specific to each competition.
TESTIMONIALS
On our Site we present real life examples and insights of other people’s
experiences for illustration purposes only and any results personally achieved
are due to the individuals themselves. These testimonials show users what can
be possible but are not intended to represent or guarantee that any current or future users of our programs, courses or products will achieve the same or
similar results.
PROHIBITED USE
In addition to any other prohibitions, you must not, under any circumstances
use our Site or its content:
- for any unlawful purpose;
- to solicit others to perform or participate in any unlawful acts;
- to violate any international, federal, or state regulations, rules, laws, or local ordinances;
- attempt to change, remove, deface, hack or otherwise interfere with this Site or any material or content displayed on our Site;
- hack into any aspect of the Service; corrupt data; cause annoyance to other users;
- infringe upon the rights of any other person's proprietary rights;
- send any unsolicited advertising or promotional material, commonly referred to as “spam”; or
- attempt to affect the performance or functionality of any computer facilities of or accessed through this Site.
WARRANTIES AND DISCLAIMERS
This Site is provided on an “as is” and “as available” basis and to the fullest
extent permitted by law we make no representations or warranties about our Site and/or the products we sell, including that:
- they are suitable, reliable, complete, secure, accurate or fit for any particular purpose;
- access will be free of any harmful components (including viruses) or other code that is harmful or may assist in causing harm; or
- there is no possibility of failure to store communications or other data.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable laws, in no event are we, any of our subsidiaries, or any of their shareholders, directors, officers, employees or licensors responsible for any losses and expenses, however arising, including without limitation, any direct, indirect and/or present, unascertained, future or contingent, loss of use, loss of data, loss caused by
a virus, loss of income or profit or projected profit, loss or damage to
property, claims of third parties, or other losses of any kind or character
arising from or in connection with your use of our Site and/or our products,
your inability to access our Site, interruption or outage of our Site or the
fact that content on our Site or in our services is inaccurate, incomplete or
out of date. Our liability for any breach of a condition or warranty under
these Terms shall be limited to the extent provided for by the Australian
Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).
OUR RIGHT TO BE INDEMNIFIED BY YOU
To the fullest extent permitted by applicable laws, you agree to indemnify, and hold us and our related entities, affiliates, and our and their respective
officers, agents and employees harmless from any loss, liability, claim, or demand, (including reasonable legal fees on a full indemnity basis), made by
any third party due to or arising out of your use of this Site in violation of
these Terms and/or arising from a breach of these Terms and/or any breach of your representations and warranties set out in these Terms or your breach of any law or the rights of a third party.
BREACH AND TERMINATION
The agreement constituted between us by your use of our Site may be terminated:
- where you breach any provision of these Terms; or
- at any time by us without notice, in which case all disclaimers and limitations of liability will survive termination, and you will no longer be authorised to access our Site.
SEVERABILITY
If any term or provision of these Terms is held by a court of competent
jurisdiction to be contrary to law, such provision will be changed and
interpreted so as to best accomplish the objectives of the original provision
to the fullest extent allowed by law and the remaining provisions of these
Terms will remain in full force and effect.
CEASING OUR WEBSITE
We have the right to discontinue this Site. If we decide to do this, it can be
at any time and may be without notice to you. We may also exclude any person
from using our Site, at any time and at our sole discretion. We will not be
responsible for any liability you may suffer arising from or in connection with
any such discontinuance or exclusion.
ASSIGNMENT
We are permitted to assign, transfer and subcontract our rights and/or
obligations under these Terms without any notification or consent required.
However, you are not permitted to assign, transfer or subcontract your rights
and/or obligations under these Terms.
ENTIRE AGREEMENT
These Terms (together with our Privacy Policy, Additional Terms and disclaimers) contained on this Site, constitute the entire understanding and
agreement between us and you, in relation to your use of this Site and
supersede all previous communications, negotiations, and agreements, whether
oral, written, or electronic, respect to this Site and your use of this Site.
GOVERNING LAW AND JURISDICTION
All Terms shall be construed in accordance with and governed in all respects by the laws of the State of Victoria, Australia. In relation to any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly, cost effectively and efficiently as possible. Where a dispute cannot be resolved, you agree to submit to the non-exclusive jurisdiction of the courts of the State of Victoria, Australia.